AI Phone Answering & Reservations for Restaurants in Australia
Stop missing bookings and free your floor.
Voxotec builds AI phone answering and reservation automation for restaurants, cafes, and venues across Brisbane, the Gold Coast, and all of Australia, taking bookings 24/7, cutting no-shows with SMS reminders, and keeping your staff on the floor instead of the phone.
24/7
Reservation and enquiry coverage
Fewer
No-shows with automated SMS reminders
Every call
Answered during the dinner rush
2-4 wks
To go live
The challenge
What holds Hospitality & Restaurants businesses back
The phone rings during service
Your staff are running food and clearing tables, and the phone rings mid-rush. Nobody answers, the booking is lost, and the caller tries the venue next door. An AI voice agent answers every call and takes the booking.
No-shows leave tables empty
A no-show on a Friday night is lost revenue you cannot recover. Automated SMS reminders with one-tap confirm and reschedule cut no-shows and let you release tables you would otherwise hold.
Event and function enquiries fall through
Function and large-group enquiries are your highest-value bookings, but they get lost in the noise of a busy service. AI captures and qualifies every event enquiry and routes it to your functions manager.
AI for Hospitality & Restaurants
What Voxotec builds for Hospitality & Restaurants businesses
24/7 AI reservation answering
The voice agent answers every call, takes and modifies reservations against your booking system, manages the waitlist, and confirms by SMS, even in the middle of a full service.
No-show reduction reminders
Automated confirmation and reminder messages go out before every booking with one-tap confirm and reschedule, cutting no-shows and letting you fill released tables.
Event & function lead qualification
Large-group and function enquiries are captured and qualified on date, headcount, budget, and requirements, then routed to your functions manager as a booked, briefed lead.
FAQ & enquiry handling
Opening hours, menu questions, dietary options, parking, and location are answered automatically, so your floor staff are never pulled off tables to answer the phone.
Phone order taking & upsell
For venues that take phone orders, the AI captures the order accurately and prompts natural upsells, lifting average order value without tying up a staff member.
Review request after the visit
After a booking, an automated SMS invites the guest to leave a Google review, building the reputation that fills your quiet nights.
Integrations
Connects to the tools Hospitality & Restaurants businesses already use
The opportunity
Why Hospitality & Restaurants businesses are investing in AI now
A restaurant phone rings at the worst possible time, in the middle of service, when every staff member is already running. Those unanswered calls are bookings walking straight to the venue next door, and they happen every single shift. An AI voice agent answers every call in a natural voice, takes and changes reservations against your booking system, manages the waitlist, and handles the routine questions that otherwise pull a team member off the floor, so a full house stops costing you the bookings you never had time to answer.
Beyond capturing bookings, the bigger revenue levers are no-shows and functions. A no-show is unrecoverable lost revenue, and automated SMS reminders with easy confirm and reschedule meaningfully cut them while freeing tables you would otherwise hold. Function and large-group enquiries, your most valuable bookings, are captured and qualified instead of lost in the rush. For venues that take phone orders, the AI can even prompt natural upsells that lift average order value. Voxotec builds all of this in 2-4 weeks, integrated with the reservation and POS tools Australian venues already use.
How it works
From discovery to live in 2-6 weeks
Discovery Call
A free 30-minute call to understand your business, workflows, and biggest operational pain points. We identify your highest-value AI opportunities before you spend a dollar.
Strategy & Scoping
We map your current processes, identify automation targets, and produce a prioritised plan with realistic ROI estimates and deployment timelines.
Design & Architecture
We design the AI system, call flows, chatbot logic, automation sequences, and integration points. No black boxes. You understand exactly what is being built and why.
Build & Test
Rapid, iterative delivery in short sprints. You see progress weekly. We build, test, and refine with your team throughout.
Deploy & Optimise
Production-grade launch with full monitoring, alerting, and handover documentation. Ongoing optimisation cycles based on real usage data.
FAQ
Common questions about AI for Hospitality & Restaurants businesses
Can AI take restaurant reservations over the phone?
Yes. The voice agent answers every call in a natural voice, takes and modifies reservations against your booking system, manages the waitlist, and confirms by SMS, even during a full service.
Does it integrate with Now Book It or OpenTable?
Yes. We integrate with reservation platforms like Now Book It, OpenTable, and SevenRooms, and POS and payment tools like Square, so bookings the AI takes appear in your system automatically.
Can it reduce our no-shows?
Yes. Automated SMS confirmations and reminders with one-tap confirm and reschedule are sent before each booking, cutting no-shows and letting you release and refill tables you would otherwise hold.
Can it handle function and large-group enquiries?
Yes. Event and function enquiries are captured and qualified on date, headcount, budget, and requirements, then routed to your functions manager as a booked, briefed lead rather than lost in a busy service.
Will it answer routine questions so my staff do not have to?
Yes. Opening hours, menu and dietary questions, parking, and location are all answered automatically, so your floor team stays on tables instead of the phone.
Do you work with venues outside Brisbane and the Gold Coast?
Yes. Voxotec is based on the Gold Coast and works with restaurants, cafes, and venues across Brisbane, Queensland, and all of Australia. Everything is configured and supported remotely.
How long does setup take?
Most venues are live in 2-4 weeks. We handle configuration, integrations, testing, and onboarding from end to end.
How much does it cost?
Pricing depends on call and booking volume and which automations you need. Book a free consultation and we will give you a fixed-price proposal.
Explore more
AI services and industries
Ready to catch every booking your busy nights are losing?
Book a free 30-minute call. We will map your reservation and enquiry flow and show you exactly how AI fills more tables and frees your floor.