AI Phone Answering Assistants
Every call answered by an AI receptionist. Every caller heard.
Voxotec builds an AI receptionist that sounds like your brand, takes customer details, books jobs, and handles after-hours calls intelligently, 24 hours a day, without the cost of a full-time team.
Sample call
What a prospect call sounds like
Live demoLive demo
Talk to the Voxotec assistant
Your browser will ask for microphone access
A real recording, and a real assistant you can talk to. Azure OpenAI and Deepgram.
In action
A call that came in at 9pm on a Sunday
Nobody was on shift. The job still got booked, confirmed, and written into the job management system.
Incoming
0412 448 190
Sunday 9:12pm
How it works
System architecture
24/7
Call coverage
Unlimited
Calls answered at once
Booked
Straight into your calendar or job software
Same
Phone number, calls forwarded
What you get
Core deliverables
Dialog strategy
We design every conversation path, intents, entities, fallbacks, escalation triggers, before writing a line of code. The design is what determines success.
Voice UX & IVR
Branded voice persona, latency-optimised response flows, and IVR architecture designed for your specific call patterns and customer expectations.
Analytics & alerts
Every call is logged, tagged by intent and outcome, and surfaced in a monitoring dashboard. You see exactly what the voice bot is doing and where it needs improvement.
Capabilities
What your voice bot can do
24/7 inbound answering
Never miss a call. Your voice bot answers immediately, identifies the caller, and handles routine requests around the clock.
Intelligent call routing
Route calls to the right human agent based on intent, sentiment, customer tier, and agent availability, with full context transferred.
Appointment booking
Check availability, book appointments, and send confirmations, integrated with your calendar system and CRM.
CRM integration
Pull caller history before the conversation starts. Update records automatically when the call ends.
Sentiment routing
Detect distressed or high-value callers and escalate them to human agents immediately, with priority queuing.
Outbound campaigns
Automated outbound calls for appointment reminders, payment follow-ups, and customer surveys at scale.
Comparison
AI phone answering vs. the alternatives
| AI Phone Answering | Human Receptionist | Voicemail | |
|---|---|---|---|
| Availability | 24/7, every day | Business hours only | 24/7 but most callers hang up |
| Simultaneous calls | Unlimited | One at a time | Unlimited, no answers |
| Typical cost | Fixed monthly fee | $55k-$70k per year | Free, but leads are lost |
| Books appointments | Yes, directly into your calendar | Yes | No |
| Consistency | Same quality on every call | Varies with workload | None |
FAQ
AI phone answering, answered
What is an AI receptionist?
An AI receptionist is a voice assistant that answers your business phone the way a human receptionist would: it greets the caller, works out what they need, takes their details, books the job into your calendar or CRM, and puts a person on when it should. The difference is that it answers every call on the first ring, handles unlimited calls at the same time, works nights and weekends, and costs a fixed monthly fee rather than a salary.
What is an AI phone answering assistant?
An AI phone answering assistant is a voice agent that answers your business calls in natural conversation, captures the caller details and reason for calling, books appointments into your calendar or CRM, and escalates to a human when needed. It works 24/7 and handles unlimited simultaneous calls.
How much does an AI phone answering service cost in Australia?
Pricing depends on call volume and the workflows you need, but a fixed monthly fee is typically a fraction of the $55,000 to $70,000 a year a full-time receptionist costs. Book a free consultation and we will give you a fixed-price proposal for your call volume.
Will callers know they are talking to an AI?
The voice is natural and conversational, and we configure it to identify itself honestly if asked. Most callers simply experience a fast, professional answer with no hold time. Complex or sensitive calls are transferred to a human with full context.
Do I need to change my phone number?
No. We forward your existing number to the AI system, or set up a new local or 1300 number if you prefer. There is no disruption to your current marketing or operations.
Can it answer only after hours or during overflow?
Yes. You can run it always-on, after-hours only, or as overflow when your team cannot pick up. The configuration can be changed at any time.
What systems does it integrate with?
We integrate with major CRMs and job management platforms including HubSpot, ServiceM8, Jobber, Simpro, Cliniko, and Google Calendar. Calls, bookings, and lead details flow into your existing systems automatically.
How long does setup take?
Most businesses are live in 2 to 4 weeks, including call flow design, integrations, testing, and onboarding. Complex multi-department setups can take up to 8 weeks.
How is this different from an outsourced receptionist or answering service?
A traditional answering service takes a message. The operator is working from a script, cannot see your diary, and charges per call or per minute with a premium for after hours and weekends. An AI answering service checks real availability, books the job into your system, and costs the same whether the call arrives at 2pm or 2am. For most small businesses the deciding factor is that it books rather than relays.
Can it actually book the job, or does it just take a message?
It books. The assistant checks live availability in your calendar or job management software, offers real slots, confirms by SMS, and writes the booking back with the customer details and job type attached. A receptionist that books jobs is worth considerably more than one that promises a callback, because the callback is where most enquiries go cold.
How do I work out how many calls I am currently missing?
Ask your telco or phone provider for an inbound call report covering a full month, including unanswered calls. Subtract answered from total, then strip out repeat attempts from the same number within an hour. What remains is your missed call number. Most businesses are surprised, because a caller who rings, gets voicemail, and dials a competitor leaves no record anywhere in your systems.
Related services
Explore more
Ready to answer every call, automatically?
Tell us about your call volume, your typical caller intents, and what an ideal call experience looks like. We will design a voice system that delivers it.