AI Phone Answering Assistants
Every call answered. Every caller heard.
Voxotec builds AI phone answering assistants that sound like your brand, take customer details, book jobs, and handle after-hours calls intelligently, 24 hours a day, without the cost of a full-time team.
In action
See how it works
How it works
System architecture
24/7
Call coverage
-38%
Call handling time
+21%
Booked consultations
<200ms
CRM lookup latency
What you get
Core deliverables
Dialog strategy
We design every conversation path, intents, entities, fallbacks, escalation triggers, before writing a line of code. The design is what determines success.
Voice UX & IVR
Branded voice persona, latency-optimised response flows, and IVR architecture designed for your specific call patterns and customer expectations.
Analytics & alerts
Every call is logged, tagged by intent and outcome, and surfaced in a monitoring dashboard. You see exactly what the voice bot is doing and where it needs improvement.
Capabilities
What your voice bot can do
24/7 inbound answering
Never miss a call. Your voice bot answers immediately, identifies the caller, and handles routine requests around the clock.
Intelligent call routing
Route calls to the right human agent based on intent, sentiment, customer tier, and agent availability, with full context transferred.
Appointment booking
Check availability, book appointments, and send confirmations, integrated with your calendar system and CRM.
CRM integration
Pull caller history before the conversation starts. Update records automatically when the call ends.
Sentiment routing
Detect distressed or high-value callers and escalate them to human agents immediately, with priority queuing.
Outbound campaigns
Automated outbound calls for appointment reminders, payment follow-ups, and customer surveys at scale.
Comparison
AI phone answering vs. the alternatives
| AI Phone Answering | Human Receptionist | Voicemail | |
|---|---|---|---|
| Availability | 24/7, every day | Business hours only | 24/7 but most callers hang up |
| Simultaneous calls | Unlimited | One at a time | Unlimited, no answers |
| Typical cost | Fixed monthly fee | $55k-$70k per year | Free, but leads are lost |
| Books appointments | Yes, directly into your calendar | Yes | No |
| Consistency | Same quality on every call | Varies with workload | None |
FAQ
AI phone answering, answered
What is an AI phone answering assistant?
An AI phone answering assistant is a voice agent that answers your business calls in natural conversation, captures the caller details and reason for calling, books appointments into your calendar or CRM, and escalates to a human when needed. It works 24/7 and handles unlimited simultaneous calls.
How much does an AI phone answering service cost in Australia?
Pricing depends on call volume and the workflows you need, but a fixed monthly fee is typically a fraction of the $55,000 to $70,000 a year a full-time receptionist costs. Book a free consultation and we will give you a fixed-price proposal for your call volume.
Will callers know they are talking to an AI?
The voice is natural and conversational, and we configure it to identify itself honestly if asked. Most callers simply experience a fast, professional answer with no hold time. Complex or sensitive calls are transferred to a human with full context.
Do I need to change my phone number?
No. We forward your existing number to the AI system, or set up a new local or 1300 number if you prefer. There is no disruption to your current marketing or operations.
Can it answer only after hours or during overflow?
Yes. You can run it always-on, after-hours only, or as overflow when your team cannot pick up. The configuration can be changed at any time.
What systems does it integrate with?
We integrate with major CRMs and job management platforms including HubSpot, ServiceM8, Jobber, Simpro, Cliniko, and Google Calendar. Calls, bookings, and lead details flow into your existing systems automatically.
How long does setup take?
Most businesses are live in 2 to 4 weeks, including call flow design, integrations, testing, and onboarding. Complex multi-department setups can take up to 8 weeks.
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Ready to answer every call, automatically?
Tell us about your call volume, your typical caller intents, and what an ideal call experience looks like. We will design a voice system that delivers it.