AI Receptionist & Client Intake for Law Firms in Australia
Capture every new matter, even after hours.
Voxotec builds an AI receptionist and client-intake system for law firms across Brisbane, the Gold Coast, and all of Australia, answering every call 24/7, capturing structured intake, booking consultations, and routing urgent matters, with Australian data sovereignty.
24/7
New enquiry and intake coverage
After hours
New matters captured while you sleep
35+ hrs
Admin and intake time saved per month
2-6 wks
To go live
The challenge
What holds Legal Services businesses back
New matters call after hours
Someone arrested on a Friday night, or a family law enquiry at 9pm, calls the first firm that answers. Miss that call and you miss the matter. An AI receptionist runs the same structured intake at midnight as at midday.
Intake eats fee-earning time
Every new enquiry needs the same qualifying questions before it is worth a solicitor time. AI captures structured intake first, filters out-of-scope enquiries, and books consultations, so your lawyers only speak to real matters.
Confidentiality and data sovereignty
Client information cannot be handled on just any offshore platform. These systems must keep recordings and data on Australian infrastructure and align with the Privacy Act to protect confidentiality and referrer trust.
AI for Legal Services
What Voxotec builds for Legal Services businesses
24/7 AI receptionist & intake
The AI answers every call, holds a natural conversation, and captures structured intake, matter type, parties, urgency, and contact details, then routes or books accordingly, around the clock.
Consultation booking automation
Qualified enquiries are booked into the right solicitor calendar for an initial consultation, with the intake summary attached so the fee-earner starts fully briefed.
Urgent matter routing
Genuinely urgent matters, custody, bail, injunctions, are identified and routed to a duty lawyer or on-call solicitor immediately, with full context carried across the handover.
Conflict and scope filtering
The AI captures the information your firm needs to run a conflict check and filters out-of-scope or speculative enquiries before they reach a lawyer, protecting fee-earning time.
Client update & milestone automation
Automated status updates and milestone messages keep clients informed through the life of a matter, reducing inbound calls and the friction of clients feeling left in the dark.
Fee & appointment enquiry handling
Routine questions about fees, consultation costs, and appointment availability are handled automatically, so reception and paralegals are freed from repetitive calls.
Integrations
Connects to the tools Legal Services businesses already use
The opportunity
Why Legal Services businesses are investing in AI now
Law firms win and lose matters at the first point of contact. Legal problems do not keep business hours, and a person who has just been arrested, served, or blindsided by a dispute rings firm after firm until someone answers. The firm that picks up, sounds professional, and captures the details wins the matter, and after-hours enquiries are where much of that opportunity sits untouched. An AI receptionist runs the same structured intake at any hour, books the consultation, and has the summary waiting when the firm opens, so your firm stops handing new matters to whoever answered the phone at nine at night.
In legal work, how client information is handled matters as much as how many calls you capture. Voxotec builds these systems with confidentiality and Australian data sovereignty at the core: recordings, transcriptions, and metadata handled on Australian infrastructure, access controlled, and handling aligned with the Privacy Act. On that foundation, the AI takes structured intake, supports conflict checking, filters out-of-scope enquiries, and routes genuinely urgent matters to a duty lawyer instantly, so your solicitors spend their time on real matters, not triage. Most firms are live in 2-6 weeks.
How it works
From discovery to live in 2-6 weeks
Discovery Call
A free 30-minute call to understand your business, workflows, and biggest operational pain points. We identify your highest-value AI opportunities before you spend a dollar.
Strategy & Scoping
We map your current processes, identify automation targets, and produce a prioritised plan with realistic ROI estimates and deployment timelines.
Design & Architecture
We design the AI system, call flows, chatbot logic, automation sequences, and integration points. No black boxes. You understand exactly what is being built and why.
Build & Test
Rapid, iterative delivery in short sprints. You see progress weekly. We build, test, and refine with your team throughout.
Deploy & Optimise
Production-grade launch with full monitoring, alerting, and handover documentation. Ongoing optimisation cycles based on real usage data.
FAQ
Common questions about AI for Legal Services businesses
Can AI handle client intake for my law firm?
Yes. The AI answers every call, holds a natural conversation, and captures structured intake, including matter type, parties, urgency, and contact details, then books a consultation or routes the matter. Fee-earners receive a full summary before they speak to the client.
How do you handle confidentiality and data sovereignty?
We build these systems so recordings, transcriptions, and metadata are handled on Australian infrastructure, with controlled access, appropriate consent, and handling aligned with the Privacy Act, protecting client confidentiality and referrer trust.
Can it route urgent matters to a duty lawyer?
Yes. Genuinely urgent matters such as bail, custody, or injunctions are identified and routed to your duty or on-call solicitor immediately, with full context carried across the handover. You define what counts as urgent.
Does it integrate with Smokeball, LEAP, or Actionstep?
Yes. We integrate with Smokeball, LEAP, Actionstep, and Clio, as well as calendar and document tools like Google Calendar and DocuSign, so intake and bookings flow into your existing systems.
Can it help with conflict checks?
The AI captures the information your firm needs to run a conflict check and filters out-of-scope or speculative enquiries before they reach a lawyer. The conflict decision itself always stays with your team.
Do you work with firms outside Brisbane and the Gold Coast?
Yes. Voxotec is based on the Gold Coast and works with law firms across Brisbane, Queensland, and all of Australia. Everything is configured and supported remotely.
How long does setup take?
Most firms are live in 2-6 weeks depending on integrations and intake complexity. We handle configuration, testing, and onboarding end to end.
How much does it cost?
Pricing depends on call volume and which workflows you need. Book a free consultation and we will give you a fixed-price proposal.
Explore more
AI services and industries
Ready to stop losing new matters to the firm that answered first?
Book a free 30-minute call. We will map your intake and after-hours flow and show you exactly how an AI receptionist captures more matters, confidentiality and data sovereignty included.