Answering service for plumbers in Australia
Every call answered. Every job booked.
Voxotec builds an AI answering service for plumbing businesses that works like a 24/7 virtual receptionist. Every call answered on the first ring, emergencies triaged, and jobs booked into the software you already run. Built for Australian tradies across Brisbane, the Gold Coast, and nationwide, because most plumbing work goes to whoever picks up first.
Sample call
Burst pipe, after hours
Sunday 11:52pmLive demo
Call the plumbing assistant
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A real recording, and a real assistant you can talk to. Azure OpenAI and Deepgram.
62%
Plumbing calls missed after hours
40+ hrs
Admin time saved per month
3×
Faster job booking vs. manual
2-4 wks
To go live
The challenge
What holds Plumbing businesses back
Missed calls mean lost jobs
Customers ring while you are on-site. If you do not answer in 30 seconds, they call your competitor. A voice bot answers instantly, every time, 24 hours a day.
Quote follow-up falls through
You send a quote, life gets busy, the customer goes cold. Automated follow-up sequences chase every lead at 24h, 48h, and 72h without you lifting a finger.
Unbillable hours add up fast
Scheduling, booking confirmations, invoice reminders, review requests. AI handles all of it so every hour of your day is billable time on tools.
AI for Plumbing
What Voxotec builds for Plumbing businesses
0412 448 190
24/7 AI call answering
Your voice bot answers every call immediately, captures the job type, urgency, and customer details, and books it directly into ServiceM8, Jobber, or Simpro, even at 2am.
Website quote chatbot
A chatbot on your website handles "how much does it cost to..." questions, qualifies the job, captures lead details, and fires them straight into your CRM for follow-up.
Automated quote follow-up
Quote sent, automated SMS and email follow-up runs at 24h, 48h, and 72h intervals until the customer books, declines, or you take over. Never let a hot lead go cold.
Review request on job completion
Job marked complete in your trade software, customer receives an automated SMS with your Google Review link. Build your reputation without asking manually every time.
Invoice & payment reminders
Overdue invoice triggers a polite automated reminder sequence via SMS and email before escalating to you for a personal follow-up call.
Unknown number
Emergency call triage
After-hours calls are assessed for urgency by the voice bot. Genuine emergencies are escalated to your on-call number immediately. Routine jobs are booked for the next slot.
Integrations
Connects to the tools Plumbing businesses already use
The opportunity
Why Plumbing businesses are investing in AI now
Australian plumbing businesses run lean, often one to five technicians, with no dedicated office staff to answer phones. That is fine when you are busy on-site, but every unanswered call is a job that just went to the next number in Google. Voice AI changes that. Your phone gets answered in under a second, the customer's details are captured, and the job is in your schedule before you have finished tightening the fitting.
Beyond call answering, the real gains come from the hours you stop wasting on tasks that do not require a licensed plumber. Quote follow-ups, booking confirmations, job reminders, invoice chasing, review requests, these are all automatable today. Voxotec builds these systems in 2-4 weeks, integrating directly with the trade software you already use. The result is a business that operates like it has a full-time receptionist and admin team, without the overhead.
How it works
From discovery to live in 2-6 weeks
Discovery Call
A free 30-minute call to understand your business, workflows, and biggest operational pain points. We identify your highest-value AI opportunities before you spend a dollar.
Strategy & Scoping
We map your current processes, identify automation targets, and produce a prioritised plan with realistic ROI estimates and deployment timelines.
Design & Architecture
We design the AI system, call flows, chatbot logic, automation sequences, and integration points. No black boxes. You understand exactly what is being built and why.
Build & Test
Rapid, iterative delivery in short sprints. You see progress weekly. We build, test, and refine with your team throughout.
Deploy & Optimise
Production-grade launch with full monitoring, alerting, and handover documentation. Ongoing optimisation cycles based on real usage data.
FAQ
Common questions about AI for Plumbing businesses
Can AI actually answer calls for my plumbing business?
Yes. Our voice bots answer in under one second, 24/7, and handle job bookings, urgency triage, and customer capture in natural conversation. They sound like a professional receptionist, not a phone tree.
Does it work with ServiceM8 and Jobber?
Yes. We integrate with all major trade job management platforms including ServiceM8, Jobber, Simpro, and Tradify. Jobs booked by the AI appear in your system automatically.
How does the AI integrate with ServiceM8?
We connect the AI directly to ServiceM8 so every job the bot books, including job type, address, and urgency, is created automatically in your ServiceM8 account with no double entry. The same automation works for Jobber, Simpro, and Tradify.
Do you work with plumbers outside Brisbane and the Gold Coast?
Yes. Voxotec is based on the Gold Coast and works with plumbing businesses across Brisbane, Queensland, and all of Australia. Everything is configured, integrated, and supported remotely, so your location is never a barrier.
What if the call is too complex for the AI?
The voice bot escalates to a human immediately, transferring full context so the customer never has to repeat themselves. You decide the threshold for escalation.
Do I need to change my existing phone number?
No. We forward calls to the AI system. There is no disruption to your current operations or existing marketing materials.
Can it handle busy periods when calls spike?
Yes. Unlike a receptionist, the voice bot handles unlimited simultaneous calls, critical during summer pipe bursts, storm-damage surges, or any peak period.
Can the AI only answer after hours, not during business hours?
Completely configurable. After-hours only, overflow when you are busy, or always-on, your choice, and it can be changed any time.
How long does setup take?
Most plumbing businesses are live in 2-4 weeks. We handle configuration, integrations, testing, and onboarding from end to end.
How much does it cost?
Pricing depends on call volume and which automations you need. Book a free consultation and we will scope it out and give you a fixed-price proposal.
Explore more
AI services and industries
Stop losing jobs to plumbers who just picked up the phone.
Book a free 30-minute call. We will show you exactly how AI can answer your calls, follow up your quotes, and recover the admin hours you are spending on work that does not need a plumber.