Answering service for tradies
The phone rings while you are on the tools
Voxotec builds an AI answering service and virtual receptionist for Australian tradies. Every call answered on the first ring, quotes chased without anyone remembering to, and jobs booked into ServiceM8, Simpro, Tradify, or AroFlo. Built for trade businesses where the person best placed to answer the phone is the person least able to.
Sample call
What a prospect call sounds like
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1 in 3
Trade calls that go unanswered
24/7
Cover, including nights and weekends
0 sec
Hold time, even on simultaneous calls
2 wks
Typical time to go live
The challenge
What holds Trades businesses back
The calls you never knew about
A customer rings, gets voicemail, hangs up, and dials the next tradie on the list. That call leaves no record anywhere: not in your CRM, not in your job software, not in your accounts. It looks exactly like demand that never existed, which is why most trade businesses underestimate the size of this problem.
Quotes that go quiet
A quote goes out and then nothing happens, because following it up means remembering to, and you are on a roof. Most trade quotes that go cold were never declined, they were never chased. That is a conversion problem sitting entirely inside your own process.
Admin at the end of a twelve hour day
Invoicing, reminders, review requests, and re-keying jobs between systems all wait until the tools are down. That is when the mistakes happen and when the follow-up gets skipped, because by then it is nine at night.
AI for Trades
What Voxotec builds for Trades businesses
0412 448 190
24/7 call answering
Every call answered on the first ring, day or night, including several at once. The assistant works out whether it is an emergency, a quote request, or an existing customer, captures the address, and books or escalates accordingly.
Unknown number
Emergency triage and escalation
Genuine emergencies reach your on-call mobile immediately with the address and problem already captured. Everything else is booked into the next available slot without waking anyone.
Website quote chatbot
Visitors who will not phone still convert. The chat assistant qualifies the job, asks for photos where they help, and captures the details your estimator actually needs before quoting.
Automatic quote follow-up
Every quote enters a follow-up sequence at 24, 48, and 72 hours by SMS and email. It stops the moment the customer replies or books, and escalates to you when they have a question worth a real conversation.
Job booking and scheduling
Bookings written straight into ServiceM8, Simpro, Tradify, AroFlo, or Fergus with the job type, address, and customer details attached, so your morning starts with jobs rather than messages to re-key.
Invoicing and review requests
Completed jobs raise their invoice automatically, overdue accounts get chased on a schedule, and a review request goes out a few hours after the job while the customer still remembers it went well.
Integrations
Connects to the tools Trades businesses already use
The opportunity
Why Trades businesses are investing in AI now
Trade businesses lose work in a very specific way, and it is rarely a lack of demand. It is the gap between an enquiry arriving and somebody responding to it. A customer with a burst pipe or a dead switchboard is working down a list, and the job goes to whoever picks up first. That is not a marketing problem or a pricing problem, it is a coverage problem, and it is the reason answering the phone reliably is usually worth more to a trade business than any amount of extra advertising.
The second gap is follow-up. Quotes go out and then sit, because chasing them competes with being on the tools and the tools always win. Most trade quotes that go cold were never actually declined. Between missed calls and unchased quotes, a typical two-van operation is leaving a meaningful share of its revenue on the table without ever seeing it in a report, because neither loss shows up anywhere in the numbers you already look at.
How it works
From discovery to live in 2-6 weeks
Discovery Call
A free 30-minute call to understand your business, workflows, and biggest operational pain points. We identify your highest-value AI opportunities before you spend a dollar.
Strategy & Scoping
We map your current processes, identify automation targets, and produce a prioritised plan with realistic ROI estimates and deployment timelines.
Design & Architecture
We design the AI system, call flows, chatbot logic, automation sequences, and integration points. No black boxes. You understand exactly what is being built and why.
Build & Test
Rapid, iterative delivery in short sprints. You see progress weekly. We build, test, and refine with your team throughout.
Deploy & Optimise
Production-grade launch with full monitoring, alerting, and handover documentation. Ongoing optimisation cycles based on real usage data.
FAQ
Common questions about AI for Trades businesses
What is an answering service for tradies?
It is a service that answers your business calls when you cannot, which for most tradies is most of the day. A traditional one uses human operators who take a message. An AI answering service answers every call instantly, works out what the job is, checks your real availability, books it into your job management software, and escalates genuine emergencies to your mobile. The difference that matters is booking versus relaying.
How much does a virtual receptionist for tradies cost?
It is a fixed monthly fee based on your call volume and the integrations you need, rather than a per-call charge. Unlike a human answering service there is no premium for nights, weekends, or public holidays, which is when a large share of trade calls arrive. Book a call and we will quote against your actual call numbers rather than guessing.
Will it recognise Australian suburb names?
Yes, and it is worth testing before you commit. We tune the speech model on Australian English and load your service area, so the suburbs you actually work in are captured correctly rather than guessed at. Getting a suburb wrong on a booking means a wasted trip, so we test your own tricky street and suburb names during the build.
Does it work with ServiceM8, Simpro, or Tradify?
Yes. We integrate with the job management software trade businesses actually run, including ServiceM8, Simpro, Tradify, AroFlo, and Fergus, plus Xero and MYOB for invoicing. The assistant checks real availability and writes the job back, so nobody re-keys anything.
Can it just cover after hours rather than all the time?
Yes. Plenty of tradies start with after-hours and weekend cover only, see what comes through in the transcripts, then extend it to overflow during the day once they trust it. You can change the configuration at any point.
What happens on a genuine emergency at 2am?
The assistant identifies it as an emergency using rules you set, gives the caller any immediate safety advice you want given, captures the address and problem, and pages whoever is on call with the detail already collected. That is usually faster than the current process, because right now an emergency at 2am is sitting in voicemail behind three quote requests.
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Find out what your phone is actually costing you
Bring your call numbers to a free consultation and we will work out how many jobs are going to whoever picks up first. If the number does not justify fixing it, we will tell you that.